The entire business needs to understand the value of design. Key stakeholders should be brought in and understand how design aids the business.
Companies should give autonomy to explore what's possible and then experiment to find the best solution.
Creating the system and accountability measures to do this should be an utmost priority.
Lots of companies I've worked in have had an engineering lead culture. While that helps the business, there are key benefits to having a design led culture such as understanding the key needs of the customer and putting them first.
A continuous feedback loop in both the company and the product will lead the path to continuous improvement. Every team member should commit fully to improving.
No really, it all starts there.
Use user research and design thinking methods to uncover hidden insights.
Mix data with observations of user behavior. Straight data is not always the answer.
Great experiences begin with many people's ideas.
Keep and open mindset and be playful.
Design thinking can be used to improve organizations as well. Make it company wide practice to always gather ideas and to get feedback early and often.
Design should be integrated into the company's decision making.
The design team can share their overall findings with the company so everyone can learn. Especially user research.
Getting everyone into the "maker" mindset, will cultivate new ideas and fresh solutions. Some things to consider: Creating a design lab, designing daily rituals for employees to share innovation, casual collisions.
Once desired behaviors are identified. Any employee showing these values should be celebrated. Help people see new ways to achieve results.
